The patient experience encompasses a range of interactions that patients have with the healthcare system, including care from medical aid schemesand from doctors, nurses, hospital staff including physician practices. It is a concept in the healthcare industry that has gained much momentum, and more and more medical bodies are starting to pay attention to it.
Medical professionals in private practice tend to forget that just like any other business, their medical practice should provide the best service and utmost care to their patients from the minute they make an appointment to the time they step out of your practice. Like other industries, there is rife competition within medical private practice as well.
In other words; there are other factors, apart from the quality of medical care, thatkeep patients loyal to a medical practice.
Below are three ways in which you can enhance your patient’s experience, thus improving patient retention.
1. Make your practice look and feel engaging
Your medical practice needs to make a good impression, from your website to your consulting room. Investing in a patient-friendly website and paying attention to the design elements of your waiting room and consultation office can make all the difference. The perfect way to ease a patient’s anxiety is through clean, appealing and comfortable waiting and consultation rooms. Though small, these changes and attention to detail can keep your patients coming back.
2. Honour patients with respect and attention
Giving your patients consistent care and attentionin all their interactions with you, goes without saying. Moreover, training your staff to be friendly and attentive can go a long way. They are usually the first point of contact with your patients. Overall, your practice should provide a certain level of care and service that differentiates you from the rest.
3. Ease of Access
Patients want to be kept in the loop regarding any information that is relevant to, or directly involves them. This should be translated throughout – from their appointment schedules to their accounts. Having a medical billing administration service-provider will ensure that you have easy access to customer accounts information. This will improve your patient’s overall experience with your practice.
Patients will always opt for practices that are transparent and consistent. Hiring Data Spot-On to take over your patient account administration is just one of the ways you can work towards improving theirs and your own experience.